ITSM 7.5 SLM Status throws HTTP 500: exception - Bad version number in .class file
Again with BMC ITSM 7.5 I faced a new issue.
From the incident management console, if you open an incident to view it, then under SLM Status section, instead of showing a graphic, it is pulling back a web error –
HTTP 500:
exception
javax.servlet.ServletException: Servlet execution threw an exception
root cause
java.lang.UnsupportedClassVersionError: Bad version number in .class file
java.lang.ClassLoader.defineClass1(Native Method)
java.lang.ClassLoader.defineClass(ClassLoader.java:620)
This issue happens because the java version used to build the module was higher that what i am using. The version i am using is java 1.5.
As a solution for this there is a Hotfix available with BMC. Log into BMC Support Site and get the Hotfix for java 1.5. It solved the issue.
From the incident management console, if you open an incident to view it, then under SLM Status section, instead of showing a graphic, it is pulling back a web error –
HTTP 500:
exception
javax.servlet.ServletException: Servlet execution threw an exception
root cause
java.lang.UnsupportedClassVersionError: Bad version number in .class file
java.lang.ClassLoader.defineClass1(Native Method)
java.lang.ClassLoader.defineClass(ClassLoader.java:620)
This issue happens because the java version used to build the module was higher that what i am using. The version i am using is java 1.5.
As a solution for this there is a Hotfix available with BMC. Log into BMC Support Site and get the Hotfix for java 1.5. It solved the issue.
No comments: